Make Crazy Vegas Your Online Poker Room

BANKING

1. Are my transactions secure?
   Yes. Crazy Poker uses 128-bit SSL (Secure Socket Layer) Digital Encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line. All commercial transactions at Crazy Poker are facilitated by Proc Cyber Services, the Internet's premier electronic cash merchants. Their services offer safe and secure e-cash, which Crazy Poker is proud to be able to accept as a means of purchasing tokens. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Guest Players, who play for fun.
   
   
2. What are my options to buy casino credits and do I have a limit?
   Crazy Poker accepts traditional Visa and MasterCard, but also offers fast, secure, and convenient alternative payment methods; Neteller, Pre-Paid ATM, ACH Purchase, Credit Cards (Master and Visa), FirePay, Citadel and Gaming Card.
   
   

   To learn more about these methods , click here
   
   Approved transactions are automatically credited to the Player's casino account to allow uninterrupted playing.
   
   We do have some limits though so you better check them out.
   
   There is a daily purchase limit of US$/€ 50 for new registrations until all necessary documentation has been relieved by our support staff
   You can register up to three credit card in your name.
   All credit card limits are refreshed twice a week - Tuesday at 24h00 (EST) and Friday at 24h00 (EST).
   
   If you want to check up on your credit limits, contact us on crazypoker@vegaspartnerlounge.com

3. How do I physically purchase my credits?
   Like any casino, you need to go to the bank to buy your credits. There are numerous ways to purchase casino credits at Crazy Poker (Visit our banking page which has a full description of how to make deposit, how to make withdrawals, and how to go about getting an account.)

4. Why are my credit cards being rejected?
   Certain financial institutions don't allow their cardholders the freedom to buy gaming credits and play online. If this happens to you there are still other ways to play. This is why we offer you alternative methods of buying casino credits.
   
   click here if you are having trouble making purchases.

5. How do I cash-in my winnings?
   Please note that it is not necessary for you to cash in your winnings at the end of each session: your account can be left with a positive balance, and will be automatically saved by our server. All cash-ins are made through our Poker software. Simply go to the cash-in button on the main screen on the Crazy Poker software and enter the amount that you wish to withdraw in the box that appears. This will record your cash-in with us and it will appear on our systems immediately.
   
   Please note: Players with large first time cash-ins may need to comply with certain security requirements, see the paragraph on Fraud for further information.
   
   You have numerous options to cash-in a winning balance from your casino account.
   
   
   1. Credit Card Cash-Ins
      
      Crazy Poker currently levies no charges for withdrawing money via this method. Cash-ins are usually refunded against original credit card deposits, however Crazy Poker may elect to honor cash-ins in the form of Direct Bank Transfers (ACH) or as a check. If a Player is using a credit card to make deposits with, it is important to note that cash-ins do not increase their purchase limit. Players need not withdraw all their winnings at the end of each session; a casino account kept in a positive balance does not have a decreased purchase limit. Should you wish to discuss this further please contact the Crazy Poker Support staff.
      
      
   2. Cash-in by company check
      
      If you would like to request this method online then please request it from our cashier. Players can choose between a check being posted or couriered to the address they supplied the casino with when registering. There are no charges for a check sent by ordinary mail. Courier fees will depend on their location and are deducted from their cash-in amount.
      
      
   3. Cash-in by direct bank transfer (ACH)

      Crazy Poker currently levies no charges for withdrawing money via this method. If you would like to request this method online then please request it from our cashier. This option is available to USA residents only. Players must e-mail through the following information:

      • the cash-in amount
      • the Player's bank account number
      • the 9 digit ABA / Routing number of their bank
      • the Player's full name as it appears as a signatory to the account
      • their type of account (Checking or Savings)

      The Player Must be a signatory to the account in order to utilize this method.

   4. E-Cash Cash-Ins (NETeller/CitaDel)
      
      Crazy Poker will also make cash-ins via NETeller/CitaDel, which are some of the fastest, safest and most convenient ways to deposit your money. These personal accounts are electronic accounts for consumers that can be securely filled with funds from a variety of sources, including Visa, MasterCard, and electronic checks, and redeemed at many Internet sites.
      
      
6. What fraud prevention measures are in place?
   
   Crazy Poker plays an active role in fraud prevention and detection. We aim to ensure the integrity of customer accounts as well as payments made to customers. Crazy Poker employs a variety of appropriate security and fraud prevention measures, to oversee every transaction. Customers are required to supply proof of identity, copies of credit cards, a signed purchase of their transactions and/or other appropriate documentation. This ensures that e-cash deposits and redemptions are not fraudulently transacted.
   

LEGALITIES

1. How old do I need to be in order to play at the Poker room?
   Generally speaking, gambling is only available to persons older than 21, however, different countries have different laws. Therefore, you should check in your country, or state, before attempting to play. It is the player's responsibility to understand the gambling laws in their jurisdiction. All play at the casino is subject to the terms and conditions and policies displayed upon our website. You are not to play until you have fully familiarized yourself with the same.
   
   
2. Can I register a credit card that is not in my name?
   Sorry, but no! We don't allow players to register credit cards of which they are not signatories. It may seem harsh, but these measures are taken to protect you, the player, and your credit card accounts. In addition, we limit Real Player accounts to one per PC.
   

GAMEPLAY

1. Are your poker games fair?
   Crazy Poker games are incredibly fair. Many people fear that online poker rooms can be manipulated by the companies that run them. To put your mind at rest, we assure all our poker players a high level of Integrity when it comes to fairness of play.
   
   Microgaming Systems, one of the largest and most respected suppliers of gaming software in the world, ensure complete fairness and reliability.
   
   
2. The cards in my hand aren't flipping over!
   Sometimes, when there is a slow Internet connection, this may happen. Try again later - and you won't lose your bet.
   
   
3. How do I see what games and tables are available for me to play at?
   When the Crazy Poker game lobby opens, you will see the table list for Texas Hold'em. Currently we also offer Omaha, Omaha Hi-Lo, 7card Stud, 5card Stud and 1-on-1 tables. To see these table lists, simply click on the top of the menu and a drop down menu will appear. Select the desired game type and that table list will be displayed in the menu box.
   
   
4. How can I locate a player that might be playing in the Crazy Poker at one of the tables?
   In the row of buttons on the bottom of the Crazy Poker Lobby window, you can select the “Find Player” button. Enter the username of the player you are trying to locate, and you will be taken to the table in which that player is playing. If the player is currently not in the room, you will be informed of their absence.
   
   
5. How does the wait list work?
   If the table you want to play at is full, you can join the wait list from the lobby or from the table itself. You will be added to the list and automatically notified when a seat is available.
   
   
6. How does the wait list work when a table is empty?
   If no players are available to play a selected game, select the minimum number of players you wish to play against. When a game with enough players is established, you will automatically be notified
   
   
7. How do I open a table from the Lobby?
   Highlight the table that you wish to open, either by single clicking on the table within the list or by using the up and down arrow keys on your keyboard. Once the table you wish to open is highlighted, double click the highlighted area or click the 'Start' button below the table menu. The table window will open.
   
   
8. Can I sit down at an empty table?
   You can sit at a table. Generally once a player sits at an empty table,others soon follow. You probably won't have much of a wait to start playing.
   
   
9. Can I view hand histories?
   A unique number is given to each hand played and is used to review the events when a player is questioning a specific hand. These can be checked by using the PlayCheck feature. Alternatively, from the menu you can select Options and go to the Hand History option. From here you will be able to export your hand history to a local file for review. You can also configure the software to store either a specific amount of hands, or for a specific time.
   
   If you missed the hand number of the game in question, make note of the hand currently being played and you can work back from there within the Hand History page. If you feel that there is a legitimate error in the hand being questioned, forward all information to crazypoker@vegaspartnerlounge.com for review.
   
   
10. Can I change my account information?
    Once you have created your account, changes to the information you provided can only be change by an administrator. Send an e-mail to crazypoker@vegaspartnerlounge.com. Include your username along with the information that needs to be changed.
    
    
11. I would like to change my username, how do I go about doing so?
    Generally we do not allow for usernames to be changed. If you have miss-spelled your username or have another reason for wanting it switched, send a request to crazypoker@vegaspartnerlounge.com. Your request will be reviewed.
    
    
12. What does Avg Pot and Plrs/Flop mean in the table?
    Avg Pot represents the rolling 30-hand average pot. Plrs/Flop is shown as a percentage representing the average number of players that are in the hand for the Flop.
    
    
13. How do I chat with the other players?
    To chat with the other players, simply type what you would like to say in the box in the bottom left corner of the table window. You will see the text being entered and have the ability to edit before you commit the text to be read by others at the table. When you would like to submit the text to be viewed, simply hit the 'enter' key and your text will appear in the chat box. You may chat with players at a table that you are not sitting at.
    
    
14. What is the meaning of the shorthand that some players use in the chat?
    As a shortcut, some players use acronyms to represent what they would like to say.
    NH - Nice Hand
    VN / VNH - Very Nice Hand
    TX / TKS / TY - Thanks / Thank you
    WTG - Way to go
    G1 - Good one
    Some other chat room symbols that come up:
    BRB - Be right Back
    LOL - Laughing Out Loud
    ROFL - Rolling on the Floor Laughing
    CUL - See You Later
    CYA - See you…
    
    
15. All the chat at the table is bothersome. Can I do anything to stop it?
    There are different levels to what is announced. Select the appropriate level of the text you wish to view.
    
    
16. How can I be sure the game is fair?
    As with any game there will be times when you win and times when you lose. Sometimes these will extend into streaks. All information that is offered on these pages is put here to inform players of how the room operates and what measures are taken to ensure the integrity of the games that are played at Crazy Poker. Should you, at any time have a question or concern on a topic that is covered here or on any topic with regards to the operation of the poker card room, you can contact the administrative staff at crazypoker@vegaspartnerlounge.com
    
    
17. What kind of shuffling routine do you use?
    Great measures have been taken to ensure that cards dealt are completely random. The shuffling algorithms along with the random number generator have been designed to create an unpredictable shuffle.
    
    In addition, your down cards are only ever known by you as the game is being played. The game server 'deals' them to your computer alone, making it impossible for any other player to know your cards as a hand is played.
    
    
18. I have followed the instructions for creating an account but have not yet received my e-mail verification code, what should I do?
    Occasionally, when things get a little crazy our mailbox gets clogged and prevents the outgoing mail from departing on a timely basis. Please send us an e-mail to crazypoker@vegaspartnerlounge.com indicating you have registered but have not received your verification code and we will forward information on how to fix the problem immediately.
    NOTE: If you can't communicate with us via e-mail, you can always call toll free.
    
    
19. What happens if I get disconnected in the middle of a game?
    It is important to understand how the software deals with disconnects in the middle of a hand that you are involved in. Your hand is protected as per an "All In" situation unless you do something to fold your hand. Please note that to prevent this feature from being abused, there is a limit of "All Ins" over a 24 hour period and is set by the administrators. The "All In" counter is reset each day at 12:00am EST. Folding of a hand will occur as a result of one of the following:
    
    • You leave the card room in the middle of a hand.
    • You exit the game using the close box (i.e. clicking the X in top right hand corner of the screen).
    • You click the fold button, accidentally OR intentionally.
    • You are disconnected from the game and re-enter the table before that hand has completed.
    • You fail to act on your hand within 20 seconds, e.g. you "Time Out".
      
      
20. What happens when a hand is restarted?
    Occasionally a hand will appear to start, as indicated by the shuffle of the cards and the prompt for the posting of the blinds, followed by a pause and the Dealer text indicating that the "Hand Will Start Over". Player accounts will be unaffected by incomplete hands as only completed hands are posted to their accounts. This means that any blinds posted and bets made in an incomplete hand are not taken from the players true account balance.
    
    
21. What is the rake?
    Money is removed from each pot to pay the house. Our variable rake structure is 5% of the pot size, max. $3.00. See our Terms and Conditions for a definition of a raked hand.
    
    
22. I want to play, but am not sure about buying-in just yet?
    Just download and install our software and register an account. No credit information is needed at this point. You will then be able to log in and watch the action or play at a 'play money' table. If you have questions, go ahead and utilize the chat line, however, for more detailed inquiries we request you E-mail us at crazypoker@vegaspartnerlounge.com
    
    
23. What is done about collusion?
    Crazy Poker has various methods of monitoring play at tables. Any player who is suspected of collusion will be monitored even more closely and should our card room administrators find that players are playing in collusion, the players in question will have their accounts suspended immediately and permanently!